The customer support provided by Junglee Rummy is exceptional and very useful. They offer customer service in many different ways so that people can easily contact them whenever necessary. Amongst them, the website’s Customer Support section and phone number are the most efficient ways of contacting them. They have an experienced customer support team who go through each application and give an answer to every relevant question. So whenever you are in a problem where you need the assistance of them, you can easily talk to the customer support. Let’s have a look at two of their customer support mediums and the pros and cons of each.
On the Junglee Rummy site, there is a customer support page where you can get any kind of assistance you want. The page includes fields where you can put your information and email and some other sections where you can easily help them identify the problem. Basically, you need to put your email address, username, subject, and description, and then you can choose an issue that you are facing from the drop-down menu. It helps you to select the type of issue that you are having and includes categories like registration, login, promotion, and others. You can then specifically let them know about your problem by uploading a file that explains the issue. You can upload multiple screenshots or any file that will be helpful to them for finding out the issue you are having. Then the support will contact you by sending an email with a potential solution or a question regarding the issue.
Pros
Sending a request through customer support and getting a solution is a great way of managing an issue. A lot of sites do not have the option where you can upload an attachment that will fasten the process of resolving the issue. But, Junglee Rummy has a great solution for it. As a result, users can upload a screenshot or any file that will further explain the problem you are facing.
Cons
Junglee Rummy gets tons of requests every day. As a result, they may take some time to send users an email. Sometimes, it takes a few hours, but most of the time, one day is the minimum amount of time that is required for them to send a clear response. Another issue is that one cannot send a message through the customer support section of the website if they do not have a username and have not created an account.
Phone
unglee Rummy provides a phone number that can be used for contacting them for support and informing any issues. The phone number also has a WhatsApp account. As a result, people who are using this messenger app can easily text them. There are options for sending pictures or files through WhatsApp, and many people prefer this medium. Just like an email response, the customer service will provide you with a potential solution to have a real-time conversation to resolve the issue that you are facing. The number is available on weekdays from 10:30 in the morning to 7:00 o’clock in the evening.
Pros
A lot of people prefer the phone to contact the customer support of Junglee Rummy. The primary reason for this is that they can get a faster response than email and have a real-time conversation with customer support. Another advantage is that people do not need to have an account to contact customer support when they are calling the number or using WhatsApp to text.
Cons
Junglee Rummy gets a lot of calls. As a result, one cannot easily connect with them through a phone call. Also, you cannot visually explain a problem through voice calls. You have to spend some amount to talk with customer support through a phone call.Another issue is that your text on WhatsApp may go to the spam section, and they may not see it.
